What to do before submitting a ticket

First steps before putting in a ticket.

Take a screenshot
Before you clear the error take a screenshot of it to show IT.  You can do this by using the snipping tool pinned to the start menu. If ...
Mon, Jun 2, 2014 at 2:26 PM
Reboot
Most problems are cleared up by simply rebooting.  Before submitting a ticket to IT please reboot your computer. If the problem persists, create a h...
Tue, Apr 15, 2014 at 11:02 AM