Business Technology Help Desk
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Knowledge base
IT
General
19
Adobe Acrobat Basics
Common Keyboard Shortcuts
Fix Vonage Microphone Error
General Cleanup and Windows Updates
Helpdesk and Tickets
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What to do before submitting a ticket
2
Take a screenshot
Reboot
Telephone System Help
8
How to place a call
How to place an external call
How to check my audio settings
In call options: Mute, Transfer, Hold, Add a line
Block a number on Vonage
View all 8
Voice Mail
1
How to check messages
Keeper Password Manager
2
How to Install Keeper Password Manager
How to activate your home use copy of Keeper
COrE
FAQ
5
When trying to log into Core, it says I've been locked out.
How to find an Order when you don't know the Order number
How can I see how much I spent on a given vendor on an Order?
Core has frozen on me - what can I do?
My Core or other program shows open but I can't see it on my screen
Office 365
Mobile FAQ
1
How to add O365 email to my iOS Mail app
General FAQ
7
Email Basics
How to get to your email via a Web Browser
Outlook - New or Classic
Updating Your Signature - New Outlook
Updating Your Signature - Classic Outlook
View all 7
OneDrive and File Sharing
4
How to Start Using OneDrive
How to share a file using OneDrive
How to access Sales and Associate Resources
One Drive Notifications
SOM
FAQ
2
Why can't I save a new Quote?
When I drag a file onto SOM to upload, the file opens in the browser instead. Why???
Conference Rooms
FAQ
8
How to Reserve a Conference Room in Outlook
How do I change the time or location of a meeting?
Show only working hours when scheduling a meeting
Where do I put notes on food, location set-ups, and other details?
Add someone to an existing meeting
View all 8
Robin Scheduling System
4
Robin - General Information
How to install Robin on iPhone
How to install Robin on Android
How to do an impromptu meeting
Technology
2
How to use ScreenBeam Technology
ROOM Technology
Process Documentation
Autocad
1
Attaching CAP Pack
New Builds
3
Powershell to update OS
SpecIT install
VPN FQDN
