Once you are in a phone call, it will look like this:
The options are rather straight forward.
In order from Left to Right
-Mute - To Mute your line, so they can't hear you. Hit Mute. Hit it again to unmute.
-Dial Pad - used to manipulate in call options
-To add a person to your phone call, click Add. It will open a menu, here you can search for an employee OR type the number of an outside line. Either click the user or hit "Add" for an outside line.
-To transfer a call, click the transfer button it will also open a menu where you can search for an employee or dial an outside number. Once you have dialed or chosen you are presented with the options to:
-Blind Transfer- this is a blind/ direct transfer
-Attended Transfer - you call the person and are given the oppoptunity to speak to the new party before the transfer is complete
-Transfer to Voicemail- This works ONLY on internal contacts and transfers them directly to the voicemail of the individual, bypassing talking to them or having to wait to ring through to voicemail.
-Park- This will park a call to and allow you to call someone else
-Hold - To put a call on hold, hit hold and they will hear music on their end.
-Hang up