Network drives and printers are only accessible when a machine is on our network. Sometimes if your wireless is on, you may be on the guest network (COEGuest) and thus unable to touch these resources.
Prior to putting in a ticket please try the following:
-
If you don't need to be wireless, turn your wireless off.
- This can be done by pushing the wireless button on your laptop.
- If it is on the light is white or blue (depending on model) and if it is off it's amber or off (depending on model).
- If you do need to be wireless, please make sure that you are connected to the wireless SSID Continental-wifi and not COEGuest.
- Reboot. (This often fixes over 90% of temporary connection issues).
If you have checked these things and still can not access the drives or printers please put in a ticket by clicking on "New help desk ticket" in the upper right.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article